Frequently Asked Questions

After you pay, you get a 'payment received' email straight away. Your e-ticket follows in a separate email once the operator has issued it, usually within a few hours.

Cancel or reschedule at least 48 hours before your tour for a full refund. Use the Manage booking page or email us with your booking reference.

Alligators and wading birds are commonly seen, but wildlife is wild: sightings depend on the season, weather and time of day and can't be guaranteed.

Sunscreen, a hat, sunglasses, insect repellent and water. Airboats are loud, so ear protection is usually provided on board.

Most airboat tours welcome children from age 3. Check each tour's guest types before booking.

An optional add-on at checkout for $5.93 per guest. It lets you claim a refund or move your booking to another date if your plans change. See our refund policy for the full terms.

The dry season, December to April, is the most popular: it's cooler, there are fewer mosquitoes and wildlife gathers around the remaining water, so it's easier to spot. The wet season, May to November, is greener and quieter, with short afternoon thunderstorms.

Mornings are cooler and wildlife is often more active, while late afternoons bring softer light for photos. In summer, morning departures also help you avoid afternoon storms.

Most airboat rides last 30 to 60 minutes. Tours with transportation from Miami or Fort Lauderdale take about 4 to 6 hours in total. Each tour page shows its duration.

Most airboat parks are about 45 to 60 minutes' drive west of Miami. Everglades City is about 1.5 hours away.

You may feel a little spray, but you usually stay mostly dry. Bring a light layer for the wind and keep phones and cameras secure.

Yes, airboats are powered by large fans. Ear protection is usually provided on board, and captains stop the engine to talk about the wildlife.

Most tours run rain or shine, but airboats stop during thunder or lightning. If the operator cancels for weather, we'll help you reschedule or arrange a refund.

Tips aren't included and are at your discretion, but they are customary in Florida if you enjoyed your tour.

Most travelers can join. Airboat rides can be bumpy, so they aren't recommended for pregnant travelers or people with back or heart problems. Check each tour's important information before booking.

Children 3 and under ride free. Add them as infants when you book so the park knows to expect them.

Yes. Parking at Everglades Holiday Park is free.

Miami Beach departures (8:30, 9:00, 9:30 AM and 2:00 PM) leave from Soundscape Park, 1680 Washington Ave, Miami Beach, FL 33139, United States. Downtown departures (9:05, 9:35, 10:00 AM and 2:35 PM) leave from Bayside Marketplace, 401 Biscayne Blvd, Miami, FL 33132, United States. Hotel pickup is not included.

The airboat ride is about 40 minutes. Most visitors spend around 2 hours at the park, including the Wildlife Nature Show, Jungle Trail, observation platform and exhibits.

From your Miami hotel or a nearby designated pickup point. After you book, we'll contact you by email to confirm the exact pickup spot and time.

Infant ticket policies vary by tour. Some offer free entry, while others charge a fee. Please check the price when booking. Infants must be held and supervised by a parent or guardian during the airboat ride.

Pickups are from downtown Fort Lauderdale hotels. Contact us if you're staying nearby and we'll check.